For Diane Caldbeck, the cure for a bad hair day is just one phone call away. She calls the same place that she has been calling for 28 years—Rick Mosley Hair. “I like his personality and the atmosphere of the salon. It’s not just getting a haircut or style. For me, it’s a respite.”

It is important to Diane to always look her best, she says. Her career as an associate vice president at a university keeps her busy interacting with the public. “I know I am in great hands with Rick Mosley. The time in the chair goes by quickly. I also know that he stays current with the styles, and that he’s very skilled with creating a look that’s right for me.”

In fact, turn on any local TV station, and the odds are good that the TV personalities you are watching also trust their professional looks to Rick Mosley Hair. They can’t afford not to look their best in the public eye, Rick says.

For Rick, helping each person find the right look is what his business is all about. “We are in the business of making people look and feel good. We handle all phases of hair care. But more than offering a cut, color, and style, we try to become hair architects for them.” Rick goes on to explain, “Hair is the best accessory a person has. If your face is a picture, your hair is the frame. Without the right look for your hair, the entire person is not appreciated.”

At Rick Mosley Hair, design matters, he says. The staff’s mission is to provide an environment and services that help people feel good about themselves and how they appear to others. One of the ways that Rick carries out this promise to his customers is with his staff development program. “Another promise at Rick Mosley Hair is that we employ only individuals whose goals are to offer the very best in services and products through constant education and a caring, professional attitude. Each customer’s satisfaction is truly important to us,” he points out.

In fact, each stylist at Rick Mosley Hair goes through an apprenticeship program at the salon before establishing their own “chair.” “Every one of our staff is a very experienced cosmetologist,” Rick comments. “Our staff development program is a very unique approach because only a dedicated professional will be an assistant first and learn through our apprenticeship program. We ensure the specialized education of the system and techniques we use in this salon. That’s part of what sets us apart.”

Diane comments that she noticed the salon’s atmosphere right away when she first visited Rick Mosley Hair. She says that everyone has a great personality. “I’ve followed him through several moves. I just know I’m in great hands there.” New customers often comment that they sense a really good energy in the salon’s environment, adds Rick.

They are also selective about the products that they use. Rick says that Rick Mosley Hair was one of the first salons to use and recommend only pure and natural Aveda products for the hair, skin, body, and home environment. Aveda only aligns itself with the best salons in the industry, Rick says, and Rick Mosley Hair has been an exclusive Aveda concept salon since the beginning of Aveda.

He adds, “Aveda is a company that offers the highest-quality products, which are botanically based and designed to be better for salon professionals, their clients, and the planet.” To that end, Aveda uses pure plant and flower essences in all of its products. The products are organic, and animal testing is not done on them. Also, Rick says that they use ethical business practices and are environmentally responsible. “Aveda is very committed to the earth and sustainability of our planet,” he says.

Another philosophy that is important to Rick is to make sure that the great look he creates for his customers in the salon is one that they can recreate at home. He spends time with each customer to help them learn the drying and styling techniques they need to know to maintain their look.

“One thing we tell our customers is that different is not always better, but better is always different. “We try to put the polish on a look for our customers, and that ‘polish’ sets us apart. Our cuts don’t grow out of shape. One of our mainstays for being in business all these years is the standard of cuts we provide to clients.”

Rick elaborates that most of his clients are just like Diane, and are loyal repeat customers. Those customers are located in places as far away as Pella, Carroll, Davenport, Kansas City, and Chicago. He even has a customer who lives in Boca Raton, FL. “Most of our clients are word-of-mouth referrals from people who noticed one of our clients with a great hairstyle and asked what salon that look came from.”

His biggest reward, states Rick, is making people happy. “I observe the change in them and watch their confidence grow as I see the look on their face when we turn them around to see themselves in the mirror. It’s an instant ‘feel good’ feeling. After all, we are all people-pleasing people here.”

For anyone looking for a cure for a bad hair day or if you are considering an updated new look, Rick recommends bringing in multiple pictures. “Often they like the sides on one picture, the bangs on another, and the back of yet another photo. The more pictures the better. Everyone at our salon welcomes this, and we will work individually with each new person to achieve the best look for that person. In fact, our goal is to exceed their wildest dreams. We hope to give them a lifelong look that everyone notices and that they love.”

Diane says this goal has certainly been reached for her. “Well, he’s done just that for me,” she says. “That’s exactly why I’ve been going there for 28 years.”

To find your own special look and to try out Aveda products, you might want to visit Rick Mosley Hair, which is located at 12851 University Ave., Suite 300 in Clive. To make an appointment, call 279-4075. The hours are 8 a.m. to 7 p.m. Tuesday through Friday, and 8 a.m. to 4 p.m. Saturday. Prices and a menu of services can be found online at www.rickmosleyhair.com. You can also find the salon on Facebook.